Shipping Policy

This Shipping Policy describes how orders are processed and delivered when you purchase from AURORI via galileon-aurigon.com.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation
Orders are not processed or shipped on weekends or public holidays
During peak seasons or promotional periods, processing times may be extended

Shipping Destinations

We currently ship to:

United States
Select international destinations

If your country or region is not available at checkout, please contact us at support@galileon-aurigon.com for assistance.

Shipping Rates

Shipping fees are calculated and displayed at checkout based on your location, order size, and selected shipping method
Any applicable customs duties, taxes, or import fees are the responsibility of the customer

Estimated Delivery Time

Estimated delivery times may vary by destination and shipping method:

United States: 5–10 business days
International Orders: 7–15 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, a shipping confirmation email with tracking information will be sent to you
Tracking updates may take 24–72 hours to appear after shipment

Shipping Delays

AURORI is not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Customs clearance processes
Incorrect or incomplete shipping addresses provided by the customer

Address Accuracy

Please ensure that your shipping address is accurate and complete. AURORI is not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Stolen Packages

AURORI is not responsible for lost or stolen packages once the carrier confirms delivery
If your package is marked as delivered but not received, please contact the carrier directly

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage so we can assist you promptly.

Contact Information

For shipping-related questions, please contact us at:
📧 support@galileon-aurigon.com